This Privacy Policy explains how Archer Institute Pty Ltd ("Archer Institute", "we", "us", "our") collects, holds, uses and discloses personal information in connection with the delivery of education, training, assessment, compliance, student support and related services.
Archer Institute is a Registered Training Organisation (RTO) delivering real estate, strata and property-related education and training throughout Australia.
We are committed to protecting your privacy and complying with the:
By using our website, enrolling in a course, submitting information, or otherwise engaging with us, you consent to the collection, use and disclosure of your information in accordance with this Policy.
We collect information when you:
Some information may also be collected from employers, government agencies, regulatory bodies, education and training partners, or authorised third parties acting on your behalf.
We collect and use personal information to:
We do not sell personal information.
We may disclose information to bodies including the National Centre for Vocational Education Research (NCVER), Australian Skills Quality Authority (ASQA), state licensing authorities, government funding bodies and relevant education and training regulators. This may be required to report training activity, verify student identity, issue qualifications, meet compliance obligations or conduct audits and investigations.
We may use trusted third-party providers for learning management systems, student management systems, payment processing, website hosting, cloud storage, IT support, marketing systems and analytics services.
Where applicable and authorised, we may disclose information to employers, workplace supervisors or authorised representatives relating to enrolment, attendance, progress or completion.
We may disclose information where required or authorised by law, including court orders, subpoenas, regulatory investigations, fraud prevention, or protection of our legal rights.
Under Australian law, students undertaking nationally recognised training may be required to obtain and provide a Unique Student Identifier (USI). We may collect, verify and store your USI in accordance with applicable legislation and government requirements. Without a valid USI, we may be unable to issue qualifications or statements of attainment where required by law.
We may send you course updates, industry news, licensing and CPD reminders, promotional offers and educational content. You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
We retain records for as long as required by law, in accordance with RTO record keeping obligations, and as reasonably necessary for business and compliance purposes. Some student records and qualification data may be retained indefinitely where required under vocational education and training legislation.
We take reasonable steps to protect personal information, including secure hosting environments, password protection, access controls, encryption where appropriate, staff confidentiality obligations, and monitoring and security procedures. Despite these measures, no system is completely secure and we cannot guarantee absolute security.
You may request access to your personal information or correction of inaccurate or incomplete information. Requests should be made in writing to info@archerinstitute.edu.au. We may require identity verification before processing requests.
We use trusted third-party payment providers, including Stripe, to process payments, subscriptions and payment plans. Payment information submitted through our website may be collected and processed directly by these providers in accordance with their own privacy policies and security procedures. Archer Institute does not store full credit card details on its own systems. For more information, please refer to Stripe's Privacy Policy.
Our website may use cookies, analytics tools and tracking technologies to help improve website functionality, analyse website traffic, enhance user experience and deliver relevant marketing. You may disable cookies through your browser settings, although some website functionality may be affected.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle information consistently with Australian privacy obligations. By using our services, you consent to this disclosure where applicable.
If you believe your privacy has been breached, please contact us at info@archerinstitute.edu.au. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised Policy.